Leo is the Head of Product Customer Support and Digital, within FPT Industrial Customer Service Organization. With over 20 years' experience in aftersales, his focus is deploying innovative projects that have the capability to transform Customer experience through process revolution, cutting edge hardware adoption and operational excellence. FPT Industrial is a Brand of Iveco Group (IVG: MI), dedicated to the design, production, and sale of powertrains and solutions for on- and off-road vehicles, as well as marine and power generation applications. Over 8,000 people across eleven production sites and eleven R&D centres work for FPT Industrial all around the world. Active in nearly 100 different countries, its global sales and its Customer Service department supports all Brand customers. An extensive offering, and its strong focus on R&D, makes FPT Industrial a world leader in industrial powertrains and solutions. My interests: • Customer & Dealer experience • Service Excellence • Digital Transformation • Diagnostics & Troubleshooting