Four implementation phases to Helm CONNECT success
It has now completed successful implementations for over 100 customers, using implementation specialists who are Helm CONNECT experts.
By taking the time to understand its customers and their businesses, Helm Operations offer best practices to optimise customer’s individual systems while personalising support for their needs. Helping customers find value as soon as possible is the goal, and Helm Operations achieve this by helping customers set success criteria so they can track the value they are getting out of the project.
Helm Operations believe that a successful implementation process requires four key phases.
Data Collection– the first thing to do is train the customer’s team on the basic concepts needed to gather the data they would like configured in the system. Data collection is critical to the success of an implementation because the data configured in the system forms the backbone of the customer’s business in Helm CONNECT.
Training – Helm Operations offers superuser training for admin users and utilise a train-the-trainer approach to ensure those users have both the expertise and autonomy for ongoing success. This is the phase where the customer becomes an expert in Helm CONNECT. As part of this process, the Helm implementation specialist and the superuser will complete as much configuration as possible. At the end of the training, a detailed list of remaining tasks is provided to allow for a clear plan to go-live.
Configuration – this is the customer’s time to finish configuration with the support team so they can ask any questions they may have. Helm Operations comments “You know what they say, “practice makes perfect.” This is where the customer solidifies their fluency in Helm CONNECT and ensures the retention of everything they were taught.”
Go-live – in this phase the customer installs Helm CONNECT on board their vessels and completes end-user training on the system. End-user training is critical to ensure that the system is used properly on the ground level. A strong end-user training plan leads to higher adoption among users, better data for reporting, and a greater chance of overall success.
Helm Operations believes that these four steps, as well as customers being actively engaged and committed to adoption, are vital for effective implementation.
To mitigate the likelihood of any problems occurring and to ensure Helm Operations brings its customers the most value, it has created three training and implementation packages which all follow those four critical steps: Remote Training, Onsite Training, and Custom Implementation. The option recommended to customers is dependent on their location, size, amount of computer knowledge, and level of support needed.